FAQ - Zweiradperle Hamburg

Frequently asked questions

General

Where can I find you to rent a bike or for a guided bike tour?

We are centrally located in Hamburg for you there. You can find us daily in the center of Hamburg (Altstädter Street 3-7, Monday - Sunday & holidays 10 am - 6 pm).

How can I pay?

EC Card / Credit Card (Master & Visa) Apple Pay / Google Pay / Paypal

Can I get a gift card from you?

Sure, you can get vouchers in our webshop and book them there at any time: www.zweiradperle.hamburg

Where can I rate you on the Internet?

We are interested in your opinion. You are welcome to rate us on Facebook, Tripadvisor or Google.

Bike Rental

How can I book?

Simply click on the blue "BOOK NOW" button and select the desired bike via our online store and pay directly.

What happens if I get a flat tire?

Our bikes are equipped with puncture-proof tires. Nevertheless, it can unfortunately happen that one of the bikes gets a flat tire. In this case you would have to come back to the rental station, where we will provide you with another bike or fix the flat tire.
Our rental stations have several subway or train stations nearby.

Exception are the touring bikes, here you get on request a puncture kit with and may fix the flat tire itself, if you should be too far away to come by us.

What else do I have to think about?

It is important that you bring a valid photo ID to the rental.

Bike Tours

When do I pay for the bike tour?

Only directly after the tour. If a bike tour should be cancelled, it is easiest for everyone.

What happens if it rains?

We meet in any case at the meeting point and wait a bit, often it is only a short rain shower that passes. If it does not improve after half an hour and the rain radar does not show any improvement, the tour can be canceled free of charge. If it rains only lightly, we will gladly provide you with rain ponchos free of charge upon request and start.

Can I also book a private bike tour for me and my group?

Yes, gladly. From 8 people you can book our themed bike tours as a closed group, from 10 people also the "Highlights" and „"Elbvororte" tour.

Can the bike tour also start from our desired location?

We usually start from our shop in downtown Hamburg, but we can also start from your desired location. We would be happy to make you an offer that is tailored to your wishes. Just send us an email.