FAQ | Zweiradperle Hamburg

Frequently asked questions

General

Where can I find you to rent a bike or for a guided bike tour?

We are centrally located in Hamburg for you. You can find us daily in the center of Hamburg ( Altstädter Street 3-7Monday - Sunday & public holidays 10 am - 6 pm).

How can I pay?

In our online store you have the option of paying by bank/credit card, instant bank transfer, Paypal or iDeal. In addition to cash payment, cashless payment via bank/credit card (except AMEX) is also possible in our store.

Can I get a gift card from you?

Sure, you can get vouchers in our webshop and book them around the clock: www.zweiradperle.hamburg

Where can I rate you on the Internet?

We are interested in your opinion. You are welcome to rate us on Facebook, Tripadvisor or Google.

Can I leave my suitcase on site during the rental period?

If there is no other option, we will be happy to store your unneeded luggage with us. Due to limited capacity, this is only possible after prior request and confirmation.

My travel plans have changed; how can I change or cancel my booking?

Sometimes things turn out differently than planned, and we won't let you down: reply to the booking confirmation sent to you by e-mail or send us an e-mail stating the relevant booking number to info@zweiradperle.hamburgWe will make the changes for you. If you cancel, you will be refunded the full amount, provided that the cancellation deadline (up to 48 hours before the date) has been met.

Bike Rental

How can I book?

Simply click on the blue "BOOK NOW" button and select the desired bike via our online store and pay directly.

What happens if I get a flat tire?

Our bikes are equipped with puncture-proof tires. Nevertheless, it can unfortunately happen that one of the bikes gets a flat tire. In this case, you must return to the rental station, where we will immediately provide you with another bike or repair the puncture. For longer adventures with touring bikes or e-bikes, we can provide a puncture repair kit on request.

What else do I have to think about?

It is important that you bring a valid photo ID to the rental.

Do you have tandems, cargo bikes, recumbents, child trailers?

You can find our complete range in the webshop, including technical details. We do not offer recumbents, trailers of any kind, tandems, cargo bikes or similar special two-wheelers. Please also note that the fitting of private accessories is only permitted after prior consultation with a Zweiradperle employee. This also includes child trailers.

Do you also offer one-way bike rental?

When booking our bikes, they must always be collected personally on site and then handed back to a Zweiradperle employee. For delivery please have a look at here.

Can I bring my own pedals?

All bikes are equipped with standard pedals. On request, we can fit your own pedals before handing over the rental bikes. Please let us know at the time of booking that you are bringing your own pedals, the quicker the conversion will be and the quicker you can start your tour. Alternatively, you can also book clipless pedals in the webshop for the bike of your choice or hire them on site subject to availability.

Can I fit my own saddle?

On longer tours, especially with our touring bikes, it can be an advantage to use the saddle that you ride on your own bike. We are therefore happy to fit your own saddle, please let us know when you book. After consultation with us, you can also fit your own saddle yourself. Our rental stations have several underground and suburban train stations nearby. We can be reached from the main station in 7 minutes.

Can I take my dog with me on the bike?

For reasons of hygiene and depending on the size of the four-legged friend, please contact us in advance; in general, we have no objections as long as road safety is guaranteed. In any case, please bring your own suitable base for the basket.

When do I have to pick up my booked bike at the latest?

The booked bike is reserved for you for the entire duration of the booking: Theoretically, you can even pick it up shortly before the end of the booking period. In any case, the bike must be returned within the booking period. Please also note our opening hours. Bicycles must be handed over to a Zweiradperle employee in person.

I can't keep to the agreed return time, what do I have to do?

Something unforeseeable can always happen, in which case you should inform us as soon as possible. We will try to find a solution. However, this does not exempt you from paying any costs incurred as a result of the delayed return!

What does rental period 24h mean?

You can use the rental bike for a maximum of 24 hours from the start of the booking, the return always takes place during opening hours (10am - 6pm), unless other arrangements have been made with us.

Do I have to remove the battery from my e-bike at night?

We recommend removing the battery even if it still has enough capacity and does not need to be charged at night. This makes the bike less attractive to thieves.

Bike Tours

When do I pay for the bike tour?

Only directly after the tour. If a bike tour should be cancelled, it is easiest for everyone.

What happens if it rains?

We meet in any case at the meeting point and wait a bit, often it is only a short rain shower that passes. If it does not improve after half an hour and the rain radar does not show any improvement, the tour can be canceled free of charge. If it rains only lightly, we will gladly provide you with rain ponchos free of charge upon request and start.

Can I also book a private bike tour for me and my group?

Yes, gladly. From 8 people you can book our themed bike tours as a closed group, from 10 people also the "Highlights" and „"Elbvororte" tour.

Can the bike tour also start from our desired location?

We usually start from our shop in downtown Hamburg, but we can also start from your desired location. We would be happy to make you an offer that is tailored to your wishes. Just send us an email.